Mutual of Omaha Service Specialist - Workplace Solutions in OMAHA, Nebraska

Client Representative / Senior Client Representatives in the Group Policy Services department at Mutual of Omaha contribute to the retention of group premium income through servicing client needs. Performs a variety of complex and sensitive policyowner service functions, while ensuring efficient, effective, and high-quality customer service for the policyholders, brokers, and group office personnel. Employees in this job are required to exercise independent judgment on customer service issues. Client Representatives / Sr Client Representatives spend 60-80% of their day on the phone with policyholders, brokers, and group offices.

*This job posting is reflective of the Client Representative essential functions, qualifications, and physical requirements. The SR Client Representative level has variable essential functions, qualifications and physical requirements. Competency and skill set will determine level of placement within the posted job family.

Essential Job Functions:

  • Manages phone queue of incoming calls and initiates outgoing calls for existing group policyholders, brokers and/or field offices. Efficiently uses multiple on-line resources to answer group policyholder questions relating to reporting inquiries, enrollment and billing questions, and tracking down missing implementation information all while striving for first call resolution.

  • Efficiently and accurately documents policyholder requests including written correspondence to the back office as well as follow-up correspondence to the policyholder.

  • Remains abreast of policy provisions as well as state and federal legislation.

  • Investigates and responds to questions and issues.

  • This position requires extensive or prolonged typing/keyboarding.

  • This position requires sitting over 66% of the time.

  • This position requires Visual Acuity at 20 inches (or less) over 66% of the time.

Minimum Qualifications:

  • Strong customer service skills to include, excellent relationship management & listening skills

  • Excellent verbal & written communication skills

  • Sound judgment, problem-solving and decision-making skills

  • Planning & organizational skills with demonstrated success in establishing priorities, managing multiple assignments concurrently and meeting deadlines

  • Ability to work effectively in a fast-paced dynamic environment & make timely decisions

  • Creative, adaptable and flexible

  • Effective team skills

Preferred Qualifications:

  • Group insurance experience is strongly preferred

  • Bachelors degree

  • Strong background in contract language

  • Seasoned knowledge of group insurance concepts and all group product lines

  • Operation and its interrelationships, including insurance account management, systems, technology and related federal and state regulations

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7:00 am to 4:30 CST.

For all other inquiries, contact our HR Helpline at 1-800-365-1405, option 4.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran

To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.