Immanuel Resident Services Assistant - On Call Varies - Immanuel Village in Omaha, Nebraska

Purpose of the Job:

The overall purpose of this job is to serve the needs of residents and provide a clean, safe, and comfortable environment in a community. The responsibilities of this job include responding to residents’ needs, greeting visitors, completing light office duties, and maintaining a clean, friendly, and safe environment. Supports and lives out Immanuel’s Mission and CHRIST Promises.

Key Areas

Key Responsibilities and Duties of the Job


  • Provides customer service for residents, guests and staff.

  • Visits with residents and develops caring relationships with them.

  • Greets, give tours, and answers questions for prospective residents.

  • Delivers packages to residents.

  • Transports passengers as required.

Resident Safety

  • Responds to resident emergencies such as medical or fall-related problems.

  • Keeps Community clean and safe.

  • Ensures doors are secure.

Office Administration

  • Assists with maintaining resident files and shredding old documents.

  • Answers phone.

  • Makes copies and sends faxes for residents and business operating needs.

Work Area Maintenance

  • Turns off lights prior to ending shift.

  • Fixes minor maintenance problems such as plunging toilets and checking thermostats.

  • Notifies on-call maintenance staff of problems not resolved by staff.

  • Performs light housekeeping duties as required.


  • Performs other duties as assigned or requested.


  • High School Diploma/GED is required.


  • One (1) year of general patient care or senior living experience is required.

Other Requirements-

  • Valid driver’s license.

KSA- Knowledge Skills and Abilities-

  • Knowledge of general office duties

  • Knowledge of basic computer functions.

  • Knowledge of basic security practices.

  • Ability to effectively communicate with all types of people.

  • Ability to show concern and compassion for residents.

  • Ability to comply with emergency preparedness and security procedures.

  • Ability to make good decisions in emergency situations.

  • Ability to provide excellent customer service.

  • Ability to remain flexible as daily priorities change.

Job ID: 2018-2252

External Company URL: