The Auto Club Group Insurance Customer Service Representative in Omaha, Nebraska

*Enthusiastic, customer-focused, passionate, and caring, you’ll be more than the face of our company - you’ll be the heart and soul of our customer experience, the essence of what makes The Auto Club Group unique, and the reason we’re better than the rest! We invite you to thrive within our dynamic call center environment. Use your professional demeanor, courteous approach and excellent communication skills to deliver a superior experience for every customer you engage with. *

This role allows you to learn all about our organization, which can lead to even more promising opportunities to learn and grow.

  • You will seamlessly handle a high volume of inbound calls regarding our insurance products and services. Truly listen to our customers. Connect with them to understand their needs, provide the best product and service recommendation and resolve any issues they express

  • Explain product features and service advantages to existing and potential customers

  • Recognize and promote cross-sales opportunities

  • Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems and cancellations and to obtain and verify payments

This is a rewarding position that requires understanding the needs of members while providing a superior experience and resolving any issues expressed. If you think you are right for this role, you will need to be able to:

  • Navigate through a P.C. and multiple applications

  • Perform monetary transactions

To prepare you for this exciting opportunity, we offer:

  • Full-time paid Training (10 Weeks)

  • Beginning June 18, 2018

  • Monday through Friday from 8:00 am – 5:00 pm during training

  • Monday through Friday from noon – 9:00pm after training (shift includes a Saturday rotation every 3 weeks from 8:00 am - 4:30 pm)

  • Must obtain and/or maintain a State Property & Casualty insurance sales license within 60 days from the start of employment

  • *$1000 sign-on bonus if you already have a Property & Casualty license and have been using the license for at least one year. *

AAA will cover the cost of this exam up to two times

As a reward for your passion and commitment, we offer:

  • Competitive base pay starting at $16.40 commission

  • Medical, dental and vision benefits

  • Matching 401(k)

  • Paid time off

  • Holiday Pay

  • Complimentary AAA membership

  • Tuition reimbursement

  • Employee recognition program

*Important Note: *The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

_Required Qualifications (these are the minimum requirements to qualify):_

Education: High School Diploma or equivalent.

Must attain all appropriate State Property & Casualty insurance sales licenses within 60 days from the start of licensing coursework.

Experience in/with:

  • Providing a high level of customer-focused service

  • Competently entering information on various screens using a PC keyboard

  • Navigating through a PC Windows environment, including accessing information from multiple applications.

  • Managing and navigating multiple sources of information and applying as needed

  • Performing monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)

Knowledge and Skills:

  • Successfully complete appropriate training relative to all The Auto Club Group (TACG) products and services

  • Attain and maintain any Property, Casualty, Life and Health insurance sales license for any ACGIA member state as appropriate

  • Achieve insurance and membership sales goals and other performance expectations as defined by management

  • Work with minimal supervision

  • Provide direct customer-oriented service in a call center environment

  • Work within a team environment

  • Promote the sale of all ACGIA insurance and membership products

  • Present complex information in a clear, concise manner

  • Maintain accurate records

  • Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)

  • Willingness and ability to work extended/irregular hours to include weekends/holidays.

  • Strong written and oral communication skills

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

*Important Note: *The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Job: *Call Center

Organization: *Call Center Sales & Service

Title: Insurance Customer Service Representative

Location: Nebraska-Omaha

Requisition ID: 180000RV