Hy-Vee Food Stores Assistant Fuel Station Manager - Full Time in Omaha, Nebraska

Job Title: Assistant Fuel Station Manager FLSA: Non-Exempt

Department: Gas Revision Date: 09/2013

General Function:

Assists the Fuel Manager in setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the best quality product at a competitive retail price to the customers.

Reporting Relations:

Accountable and Reports to: Store Director; Managers GM, Perishables, and Store Operations; Assistant Manager GM, Perishables and Store Operations; and Fuel Manager

Direct Reports: Department Employees

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

  • Makes an effort to learn customers' names and to address them by name whenever possible.

  • Assists customer by: (examples include)

· Escorting them to the products they're looking for.

· Securing products that are out of reach.

· Loading or unloading heavy items.

· Making note of and passing along customer suggestions or requests.

· Performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly and provides friendly, helpful service to customers who call.

  • Acts on issues when the fuel station manager is absent.

  • Fills displays and works in the sales area.

  • Performs departmental duties as needed.

  • Counts the cash drawers and maintains cash accountability records.

  • Performs other job related duties and special projects as required.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Assists the Fuel Manager with additional bookkeeping work as needed.

  • Assists with the monthly inventory process.

  • Attends meetings as required.

  • Performs other job related duties and special projects as required.

Supervisory Responsibilities:

Instructs, assigns, reviews, and plans the work of others. Maintains standards, coordinates activities.

Education and Experience:

High School or over one year of related work experience.

Physical Requirements:

Ÿ Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

Ÿ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Ÿ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

• Ability to do arithmetic calculations involving fractions, decimals, and percentages.

• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Working Conditions:

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Telephone, fax, copier, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, frozen juice machine, coffee maker, cash register, Veriphone software, C.A.R.S. reordering system, and gas pumps.

Financial Responsibility:

Responsible for company assets, including equipment and merchandise.

Contacts:

Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.