Army & Air Force Exchange Service CUST EXPERIENCE ASSOCIATE - RPT in Offutt AFB, Nebraska

Job Description

The Army & Air Force Exchange Service is hiring a Part-Time Customer Experience Associate to join our team! Customer Experience Associates are the first faces our customers see when they enter our facility. The ideal candidate for this position will have high energy and a passion for high-level customer service! See description for details.

RESPONSIBLE FOR DRIVING THE CUSTOMER EXPERIENCE THROUGH PROACTIVE AND CUSTOMER FOCUSED BEHAVIORS AND ACTIONS. ACTIVELY EVALUATES CUSTOMERS NEEDS BY LISTENING, PROVIDING SOLUTIONS AND MAKING RECOMMENDATIONS TO MAXIMIZE CUSTOMER SATISFACTION AND EXCHANGE BRAND LOYALTY.

OPERATES A CASH REGISTER OR OTHER SALES RELATED EQUIPMENT TO ENTER NEW ACCOUNTS, CONDUCT SALES, REFUNDS OR SIMILAR TRANSACTIONS. VERIFIES AND ACCEPTS MULTIPLE TENDERS FOR PAYMENT AND MAKES CHANGE WITH ACCURACY AND ZERO VARIANCE TOLERANCE.

PROVIDES HIGH LEVEL CUSTOMER SATISFACTION THROUGH EXCELLENT SERVICE. GREETS EACH CUSTOMER UPON CONTACT AND /OR LINE OF SIGHT, ASSESSES THEIR NEEDS, SUGGESTS ALTERNATIVE OPTIONS AND PROVIDES RESOLUTION.

PROVIDES PRODUCT KNOWLEDGE THROUGH SUPERIOR SALES SKILLS TO SERVE THE CUSTOMER IN ONE OR MORE SALES AREAS.

OTHER DUTIES AS REQUESTED ACCORDING TO NEED AND ASSOCIATE AVAILABILITY.

Job Qualifications

COMPLETION OF HIGH SCHOOL OR THE EQUIVALENT. RETAIL EXPERIENCE, DEMONSTRATED WILLINGNESS AND POTENTIAL FOR ADDITIONAL RESPONSIBILITY.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

MUST WORK AFTERNOONS AND CLOSING SHIFTS. EXPECT 6 TO 7 HOUR SHIFTS, 5 DAYS PER WEEK RANGING FROM NOON TO 7:30 PM.

Vacancy Number: H-011865-2018

Job Title: CUST EXPERIENCE ASSOCIATE - RPT

Exchange Location: United States - Nebraska - Offutt AFB

Facility Name: OFF MAIN STORE

Employment Category: Regular Part Time

Career Area: Retail Operations

Job Grade: 1

Job Tier: 0

Supervisor: No

Salary Minimum: $9.00

Salary Maximum: $15.68

Number of Positions Remaining: 1

Removal Date: 23-May-2018