Fiserv Implementation Consultant - Bank Solutions in Lincoln, Nebraska
Job Title: Implementation Consultant
Locations: Lincoln, NE - Brookfield, WI - Alpharetta, GA - Sioux Falls, SD
The Implementation Consultant will own the installation of consumer online banking, install all associated consumer online banking products, train and support internet banking services for Fiserv Clients installing consumer online banking products. The implementation analyst is responsible for the installation of new products within the Banking Solutions business unit.
About our Business:
America's bankers have long relied on Fiserv to help them increase operational efficiency, align with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and beneficial products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to expertly own a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but all of them help our clients improve customer service and streamline their back-office operations.
We offer flexible technology solutions that enable financial institutions to quickly align to customers’ expectations. With a modular approach to delivery, financial institutions are able to preserve platform investments while delivering both updated functionality and a consistent experience across channels. From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to build better outcomes.
Want to be a part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!
Essential Job Responsibilities:
Perform software installations, provide follow-up product support for Fiserv’s clients via telephone, email, and web based contact channels Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services Deeply track, organize and document all product implementation and support related activities Build and maintain a full understanding of Fiserv products and services and stay ahead of relevant industry trends and standard methodologies Provides product installations for all applicable electronic banking products for new and existing Fiserv clients. Involves walking clients through setup and procedures and may include conducting client presentations/training sessions. Develops test plans to assure that the client's installations work properly with product features and that new features for the institution work as expected. Propose products to Clients that would improve Clients' productivity. Provide advice or analysis that may influence the client with the allocation of their resources throughout and after the project. Provides technical telephone and/or on-site applications support to customers, answering questions on function and usage of product. Handle client calls and issues involving moderate to medium complex technical issues. Perform other duties as requested.
Bachelor’s Degree in business, finance or related field is helpful. Equivalent work experience may be substituted.
Financial/Banking Industry experience highly preferred.
Basic understanding of workstation operating systems and computer functions recommended.
Basic understanding of Microsoft Windows Server, including such functions as IIS and basic networking preferred
Ideal candidates possess the ability to analyze and take on complex problems, have excellent interpersonal skills, and are collaborative
Previous Fiserv core or online banking experience preferred; Premier system knowledge a plus
Supervisory and/or project management experience a plus
Travel Required: 20-50 Percent
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.