Stanley Black and Decker Customer Service Rep in Lincoln, Nebraska

Job Description

Position Summary Drive a set of sales support and operations responsibilities across the commercial sales teams within STANLEY Healthcare.

Essential Job Functions

  • Accurate processing of customer orders.
  • Act as the liaison between various outside sales representatives and the internal Finance and Operations departments.
  • Customer communication, pre and post-sale follow-up, and implementing process enhancements to streamline business metrics.
  • Create and apply a standardized approach to all operational processes needed for success.
  • Maintain and enable trusting relationships with various sales team members, channel partners and leadership ensuring the Company’s strategic goals for customer growth is met.
  • Provide needed support for all sales functions and work with the sales organization to drive sales in order for their business to meet annual sales quotas as assigned.
  • Coordinate, schedule and prioritize customer sales orders with team members on a daily basis.
  • Work with sales representatives, within North America and Internationally, on inquires that they may have on a daily basis
  • Assist with internal departments to ensure all orders are closed correctly and following the internal checklists and processes.
  • Provide prompt service to the customer; receiving and responding to incoming calls and emails regarding product orders, inquiries, shipments, returns/exchanges and any other pertinent information.
  • Act as a back-up by administering all sales/office duties in Management's absence, which may include handling the more difficult customer orders, complaints, return policies, and accounts receivable questions and decisions.
  • Provide back-up and additional support to other departments on an as needed basis
  • Other duties as assigned

Education / Requisite Skills:

  • College degree or equivalent education and work experience preferred
  • 1-3 years customer service, data entry and clerical experience required
  • Professional phone skills with the ability to speak to key accounts required
  • Experience working in an order entry software program preferred
  • Experience working with international parties preferred but not required
  • Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training required
  • Excellent written and verbal communication skills
  • Self-motivated individual able to work independently
  • Effective at performing detail-oriented tasks
  • Ability to work in a high demand environment.
  • Strong organizational skills, attention to detail, and ability to prioritize and balance workload to meet deadlines
  • Ability to handle multiple priorities and be a team player
  • Basic knowledge of Microsoft Word, Excel and PowerPoint and Outlook required
  • Database and/or SalesForce experience preferred but not required
EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Requisition Number: 53569BR

City: Lincoln

Business: US - STANLEY Healthcare